FAQ
Frequently Asked Questions (FAQ) | CSS Salon Supplies & Services
What should I do if there is a problem with my order?
Please notify us immediately of any order discrepancies, missing items, or delivery damages. You can send us a message via our Contact Page or call our customer service team directly on 0141 420 1651.
Where is my order and how long does delivery take?
We aim to dispatch and deliver your salon supplies as quickly as possible. However, delays may occasionally occur due to third-party courier services outside of our control. Please note that public holidays, bank holidays, and weekends may affect delivery schedules.
Can I cancel or amend my order after placing it?
Once an order has been placed through our online store, it is immediately sent for processing. Unfortunately, we are unable to cancel or make amendments to orders once confirmed.
How do I find specific barber or salon supplies on the website?
You can search for products using the search bar by entering the product name, SKU code, or filtering by category. If you cannot find what you are looking for, call us at 0141 420 1651 and our team will gladly assist or take your order over the phone.
How are furniture and smaller items delivered in the same order?
Due to size and handling differences, salon furniture and smaller supplies in the same order may arrive in separate shipments or on different delivery dates.
How does free Click & Collect work at your Glasgow store?
Click & Collect is 100% free! Simply select the Click & Collect option during checkout. We will notify you when your order is ready for pickup at our Bridge Street branch in Glasgow. Bring your order confirmation email and ID to pick up your items.
What do I need to bring when picking up a Click & Collect order?
Please bring your order confirmation email (showing your order number) and the name of the person who placed the order when collecting from our store.
How do I return an unwanted item for a refund?
To return an item, notify our Returns Department within 30 days of delivery by calling 0141 420 1651 or emailing us. Products must be unused, in their original packaging, and in perfect saleable condition. Return shipping cost is the buyer's responsibility (recorded post recommended).
What is your return policy for faulty items?
If you receive a faulty product, notify us within 30 days for a full refund including delivery and reasonable return postage costs. Faulty or unwanted items can also be returned directly to our Glasgow store with proof of purchase.
Which products are non-refundable?
Non-refundable items include: Special order items (custom furniture/equipment), opened products with broken security seals, and hygiene-sensitive items (cosmetics, hairbrushes, combs, hair extensions, body jewellery, scissors, blades, and pedicure/manicure tools).
How do I return salon furniture or heavy equipment?
To process a return for salon furniture or equipment, please contact our Returns Department directly at 0141 420 1651 to arrange the procedure.
How does VAT Free purchasing work at CSS Salon Supplies?
For VAT Free details, visit us in-store at 50 Bridge Street, Glasgow, G5 9JD, call us on 0141 420 1651, or email us at csssalonsupplies@gmail.com.