Have any more questions? We’ve shared some of our most frequently asked questions to help you out! Or you can contact us by firstname.lastname@example.org
Please notify us immediately of any discrepancies or damages with your order. You can send us a message via our contact page, or call us on 0141 420 1651.
We aim to deliver your items as quickley as possible, but due to third-party courier services sometimes there can be delays caused by circumstances outside of our control. Unfortunately if this happens we cannot be held responsible for late deliveries. When ordering please be aware that public holidays, bank holidays, and weekend days can sometimes delay deliveries.
Unfortunately once your order has been placed we are unable to cancel or make any amendments to the order.
Products are searchable by product name, product SKU, or using the relevant filters on the site’s product listings. If you are unable to find what you are looking for you can call us on 0141 420 1651 and we'll be happy to help you. You can even place your order over the phone if it’s easier.
Items may arrive on separate days due to the method of delivery for different sized products.
1. Place your order online and select Click & Collect to pick up your items at our Bridge Street branch. 2. We will let you know when your order is ready for collection. 3. Come into the branch with your order confirmation to pick up your order.
When you collect your order you must bring with you the order number (included in your order confirmation email) and the name of the person who placed the order.
Yes, all order are free to Click & Collect.
Please inform us of your intention to return your product by contacting our Returns Department on 0141 420 1651 or contact us via email. The product must be returned to us within 30 days of delivery to you The products must be returned in their original condition, including outer packaging, unused and in perfect saleable condition You should return the product at your own cost to the returns address. Ensure that the product arrives safely to us, we strongly recommend that you return the product to us by recorded post.
If your product is faulty, you will receive a full refund of the product, any applicable delivery charges you paid and any reasonable costs you incur in returning the item to us, provided you notify us within 30 days of receipt of the products you wish to return. You may also return an unwanted or faulty product to our store. You will need to present the product together with your delivery paperwork you have received with your delivery as proof of purchase.
Any special order products (including furniture and equipment); Any product which has a security seal which you have opened or unsealed; Any product which, for hygiene purposes, cannot be returned which includes cosmetics, hairbrushes and combs, hair extensions and hair pieces, body jewellery, earrings or piercing tools, foot spas, scissors and blades and manicure/pedicure tools.
To return furniture or equipment, please contact our Returns Department by calling 0141 420 1651 or send us a message.
Speak to us in-store at 50 Bridge Street, Glasgow, G5 9HU, United Kingdom, phone 0141 420 1651 or email us at email@example.com for further details.