If you think there is a fault with an item that you received, please contact us immediately for a replacement or refund. The cost of returning the item to us will be at your expense if the item is faulty 30 days after delivery. If you have received a product that is not working satisfactorily on first use, please contact
Changed your mind? That's fine. We will happily accept returns of UNUSED and UNOPENED products providing that we receive your return request within 30 days of the PURCHASE date. Please note that we do not refund the extra postage fees, the return and that any free/gift with purchase products must also be returned. To return a product, please follow the simple steps below:
1. Contact us to let us know you would like to arrange a product return. We'll advise the best address for you to send the products to.
2. Pack and seal the item/s in their original shipping package and post them back to us.
3. Provided that we receive the products in their original UNUSED and UNOPENED condition, we will arrange for the original purchase price (less the extra postage if it was paid) to be refunded to the purchaser's credit card, PayPal or bank account. Please allow up to 14 days from the date we receive the returned goods for the refund to be processed.
Damaged or Faulty Products
We take care to pack your items carefully so that they won't get damaged in transit. If, for whatever reason, they arrive damaged, we ask that you let us know within 7 days of receiving them in the mail. We'll arrange for the products to be returned to us at our cost and a replacement will be sent out to you. Most products are covered under a 12 or 24 month warranty which covers manufacture faults. If you need to have an electrical item repaired, whilst it is under the warranty period, CSS Salon Services & Supplies will cover the shipping charges involved to and from the manufacturer. The cost of returning the item to us so that we can do this will be at your expense. In some cases you will need to deal directly with the importer, in which case will provide you with all necessary contact details.
Please contact us to let us know you would like to arrange a product return so we can advise you.
If the item has been unsealed, opened or used you are unable to return them for a refund or an exchange. Items that are applicable for a refund or exchange should be unopened and unused.
Please check with us before placing an order if unsure about the compatibility.
If we are provided with an address that is incorrect or incomplete, causing the order to be sent back to us, once the correct address is confirmed a postage fee of £10 will be incurred for sending out the order a second time. This will be provided in the way of a PayPal invoice and must be paid before we resend the order again.